Orders placed before 2 PM are shipped the same day.
SolarV GmbH

Returns and Refunds

If a product doesn't meet your expectations, you can return it to us within 30 days without giving a reason.

How does it work?

  1. Register your return within 30 days of receiving your order using our Cancellation Form. Please include your order number and the reason for the return.
  2. Pack the product as securely as possible, preferably in its original packaging. Include the delivery note in the package.
  3. Return your order to our store or by mail within 30 days. Use the same method you used to receive your order (i.e., do not convert a personally delivered package into a letterbox package).
  4. Once we receive the returned products in their original condition, we will endeavor to refund your money within 14 days. We will use the same payment method you used for the original transaction. We will contact you if necessary.

The goods should be sent to:

SolarV GmbH
Am Kronberger Hang 2
65824 Schwalbach am Taunus

Please note:

  • Please note that we can only accept returns of goods that are undamaged, unused, and complete.
  • In cases where you ordered the wrong products, or simply changed your mind after shipment, etc., the buyer is responsible for the return shipping costs.
  • If you received an item you did not order or a damaged package, please contact our customer service. We will send you a return label upon request; please affix the return label to the package.
  • Would you like to exchange your return for something else? Then place a new order in our online shop. We will process your return separately.

Do you have any questions? SolarV Customer Service will be happy to assist you:

Email: info@solarv.de

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